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Information on Exercising the Right of Withdrawal for Goods Deliveries

The statutory right of withdrawal applies to consumers in the case of paid contract conclusions with a business in accordance with the following

Right of Withdrawal Instruction

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must enter the following data:

First Name, Last Name / Company:_____________________________

Adress:__________________________________________________

Postal Code/City:__________________________________________

Tel.:_____________________________________________________

Fax:_____________________________________________________

Email:____________________________________________________

and inform the contractor of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached sample withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for any additional costs incurred if you chose a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day we receive notification of your withdrawal from this contract.

For this refund, we will use the same payment method that you used in the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and, in any case, no later than fourteen days from the day you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.

You bear the direct costs of returning the goods. If the goods are returned without postage paid, we are entitled to withhold or charge the corresponding amount.

You are only liable for any loss in value of the goods if this loss in value results from handling them in a way that is not necessary to check their condition, properties, and functionality.

Exclusion of the Right of Withdrawal

According to § 18 FAGG, consumers do not have a right of withdrawal for distance contracts or contracts concluded outside business premises for the following:

• Goods that are manufactured according to customer specifications or clearly tailored to personal needs;

• Goods that, due to their nature, have been inseparably mixed with other goods after delivery;

• Audio or video recordings or computer software delivered in a sealed package, if the seal was removed after delivery;

• The delivery of digital content not stored on a physical data carrier, if the entrepreneur—

  • with the consumer’s express consent,

  • acknowledging the loss of the right of withdrawal upon the early commencement of contract fulfillment,

  • and after providing a copy or confirmation according to § 5 (2) or § 7 (3)— has begun the delivery before the withdrawal period expires.

You can find a withdrawal form under the "Terms and Conditions (AGB)" section on this website.